iTop iTop

Import your CMDB, tickets and contracts from iTop

The iTop connector allows you to import your Configuration Management Database (CMDB), ITSM tickets and service contracts from your iTop platform.

Objective

The iTop connector allows you to import the following information:

  • CMDB (Configuration Items, equipment, software)
  • ITSM tickets and incidents
  • Contracts and services

Prerequisites

  • Access to iTop with data export rights
  • Active iTop platform

Authentication

This connector uses API Token authentication with Auth-Token header.

Procedure

Generate API Token

  1. Log in to iTop with administrator rights.
  2. Go to Administration > Users.
  3. Select the user account to use for API access.
  4. Navigate to the API Token section.
  5. Generate or retrieve the API token.
  6. Copy the token for use in OverView configuration.

Configure in OverView

  1. In OverView, go to Data Sources Settings > Sources.
  2. Select iTop and click Configure.
  3. Enter the iTop server URL.
  4. Paste the API token in the authentication field.
  5. Use the Auth-Token header for authentication.
  6. Click Save Configuration.
Alternative: file import through DropPoint

The API access described above is the recommended method for this connector. Where it is not available (a segregated network, a version or licence without API, an export you already produce), OverView accepts file exports, to be uploaded to the bucket dedicated to iTop.

Where do the files go?

Bucket : s3://itop/

Example : s3://itop/export.csv

The procedure is described in the OverView DropPoint guide: generating credentials, configuring the client, then sending files from the OverView web interface, the AWS CLI or an SDK. Its examples come pre-filled with this bucket when you follow this link.

Official Documentation

For more information, see the iTop REST API Documentation

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