EasyVista EasyVista

Integrate EasyVista to retrieve ITSM data and IT asset inventory

The EasyVista connector allows you to retrieve IT asset management data, ITSM tickets, and user information from your EasyVista platform directly into OverSOC.

Objective

The EasyVista connector retrieves the following information:

  • IT asset catalog (servers, workstations, network equipment)
  • Tickets, incidents, and service requests
  • Users, roles, and IT services

Prerequisites

  • Administrator access or specific permissions in EasyVista
  • Ability to generate API keys and credentials
  • Network connectivity to the EasyVista instance

Information to Provide in OverSOC

FieldDescription
Service URL *Base URL of your EasyVista instance (e.g., https://easy_vista_address/api/v1)
Bearer Token *API Bearer Token (recommended) for authentication
UsernameService account username (for Basic Auth alternative)
PasswordService account password (for Basic Auth alternative)

Procedure

  1. Sign in to the EasyVista administration interface.
  2. Go to Administration > Access Management > Access Tokens.
  3. Click New Token.
  4. Give it a descriptive name (e.g., "OverSOC Integration").
  5. Configure the token permissions for assets and tickets.
  6. Click Generate and copy the token immediately.
  7. Use this token as Bearer Token authentication in OverSOC.

Alternative: Basic Authentication

  1. Sign in to the EasyVista administration interface.
  2. Create or identify a service account with read permissions for assets and tickets.
  3. Note the Service URL format: https://<easy_vista_address>/api/v1
  4. Retrieve the username and password for the service account.

Configure the Connector in OverSOC

  1. In OverSOC, go to Data Sources Settings > Sources.
  2. Select EasyVista and click Configure.
  3. Fill in the required fields:
    • Service URL: Use the format https://<easy_vista_address>/api/v1
    • Authentication Method: Select Bearer Token (recommended) or Basic Auth.
    • For Bearer Token: Paste the token generated above.
    • For Basic Auth: Provide service account username and password.
  4. Click Save Configuration.

Official Documentation

For additional information, refer to the EasyVista REST Web Service documentation.

Required Permissions

The API client must have the following permissions:

  • Read access to the asset catalog
  • Read access to tickets and incidents
  • Read access to user directory and services
  • Read access to reports and management reports
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