GLPI

This document describes the procedure for configuring the GLPI API connector to retrieve information via the GLPI API.

Objective

The purpose of this connector is to provide a method for configuring the GLPI API to retrieve necessary information using User Token and App-Token authentication.

Prerequisites

• Administrator access to GLPI
• GLPI REST API enabled

Procedure

Enable API

1. Access API configuration:
   • Navigate to Setup > General > API.
2. Enable the required options:
   • Enable "External token" to allow external token authentication.
   • Enable "Credentials" to allow username/password authentication.
   • Click Save.

Create API Client

1. Access API Client Configuration:
   • Navigate to Setup > General > API.
2. Add an API client:
   • Click Add API Client.
3. Configure the API client:
   • Give the client a name (e.g., "OverSOC Integration").
   • Set "Active" to "YES".
   • Configure IP restrictions (optional).
   • Click Add.
4. Retrieve the App-Token:
   • The App-Token will be displayed after creation.
   • Copy and store the App-Token securely (save it immediately).

Get User-Token

1. Generate User API Token:
   • Log in to GLPI as the user who will authenticate API requests.
   • Click on your User Profile (top-right).
   • Navigate to Remote access keys section.
   • Click Regenerate to generate a new API token.
   • Copy and store the User-Token securely.

API Tokens Required

To configure the GLPI connector in OverSOC, you need:

1. App-Token: Retrieved from Setup > General > API (client configuration)
2. User-Token: Retrieved from user's Remote access keys section under Administration > Users

Both tokens are required for full API access to GLPI.

Official Documentation

For more information, see the GLPI API Documentation